Return & Exchange Policy
Return & Exchange Policy
All full priced, unworn merchandise may be returned within 30 days from the date of purchase for a full refund or in exchange for equal value.Man-made damage, orders that cannot be sold again will not be returned.You can fill in and return the package by referring to the return card in the package. For orders that need to be returned/exchanged, please contact us in advance and note: pengking888@outlook.com
WHAT PRODUCTS CAN BE RETURNED?
Goods that are not damaged and do not affect secondary sales support return/exchange within 30 days, and orders that exceed 30 days or artificially damaged goods will not be returned/exchanged.
HOW DO I RETURN A PRODUCT PURCHASED AT A STORE?
Please read carefully and fill in the after-sales card in the package. Before returning the product, you should email the support team for remarks, otherwise we reserve the right to refuse the return pengking888@outlook.com
Return shipping?
The merchant bears the shipping cost to the customer, and the customer bears the shipping cost returned to the merchant.
Refund processing time?
If the after-sales card filled in by the customer and the product meet the return standard, the merchant's refund processing time is 3-7 working days, and the payment arrival time varies from platform to platform, generally 3-15 working days.
Refund
We will notify you when we receive and inspect your return and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.
Shipping damage
If we receive your returned product and find the goods damaged in transit or otherwise and you are not insured, we will deduct a portion of the damage from your payment based on the extent of the damage, otherwise we have the right to reject it. Therefore, please be sure to Check product integrity before returning it. Please confirm before returning, if there is any problem, we will contact you in time.